Refund Policy

Model Technology Solutions LLC provides professional technology consulting, IT services, cybersecurity, cloud, infrastructure, automation, and related services. Because professional technology services may involve reserved resources, engineering time, consulting, planning, configuration, implementation, research, and customized work, refund eligibility may depend on the applicable service agreement, statement of work, invoice, or order.

1. General Policy

Refunds are evaluated according to the applicable service agreement, the nature of services provided, and applicable law. A general website inquiry does not create a paid service relationship and does not involve any financial transaction.

2. Consultations

If a paid consultation is offered, cancellation and refund terms will be provided during the booking or engagement process. Where a consultation has not yet occurred and is cancelled within any applicable cancellation window, a refund may qualify depending on the applicable booking terms. Completed consultation time may be non-refundable to the extent permitted by applicable law and the applicable agreement.

3. Technology Consulting Services

Professional consulting work may involve preparation, research, analysis, meetings, assessments, planning, recommendations, and documentation. Fees associated with completed consulting services may be non-refundable unless otherwise agreed in writing. The extent of refundability will depend on the applicable contract, statement of work, and applicable law.

4. IT Services

Fees for completed IT services, including engineering time, configuration work, troubleshooting, support, or other professional labor, may be non-refundable to the extent permitted by the applicable agreement and law. Services that have been scheduled but not yet performed may be subject to cancellation terms outlined in the applicable agreement.

5. Project Deposits

Deposits may be required to reserve resources and commence project work. The refundability of deposits will depend on the applicable contract or statement of work and the stage of work at the time of any cancellation request.

6. Custom and Specialized Services

Customized services may include infrastructure design, security assessments, cloud configuration, software or automation work, migration planning, system configuration, and technology assessments. Once work has commenced on customized services, refunds may be limited according to the applicable agreement, the extent of work completed, and applicable law.

7. Third-Party Costs

Third-party software, licenses, subscriptions, cloud charges, hardware, services, or other external costs incurred on behalf of a client may be subject to the third party's refund policy and may not be refundable by Model Technology Solutions LLC. We will make reasonable efforts to inform clients of third-party cost policies when applicable.

8. Duplicate Payments

Verified duplicate payments will be reviewed and, if confirmed, may be refunded. Please contact us promptly if you believe a duplicate payment has occurred.

9. Billing Questions and Errors

If you believe you have been incorrectly charged, please contact us as soon as possible at support@solutionsmodeltechnology.com and provide:

• Your name and company
• Invoice or transaction information
• Date and amount in question
• A description of the issue

10. Submitting a Refund Request

Refund requests should be submitted as soon as reasonably possible after the issue is identified. Requests should include sufficient information for the transaction and services to be identified. Requests may be submitted to support@solutionsmodeltechnology.com or by calling (314) 343-6721.

11. Review Process

Refund requests will be evaluated based on the applicable contract or statement of work, payment terms, work completed, project status, consulting time invested, third-party costs incurred, and applicable law. We aim to respond to refund inquiries in a timely manner.

12. Approved Refunds

Approved refunds will generally be returned using the original payment method where reasonably possible. Processing times may depend on the payment processor or financial institution involved and are outside our control once a refund has been initiated.

13. Non-Refundable Work

To the extent permitted by applicable law and the applicable agreement, fees for completed professional work, reserved engineering time, completed assessments, delivered work product, third-party costs, or customized services may be non-refundable.

14. Changes to This Policy

Model Technology Solutions LLC may update this Refund Policy from time to time. The most recent version will be posted on this page with a revised effective date.

15. Contact Us

Refund inquiries and billing questions may be directed to:

Model Technology Solutions LLC
12125 Woodcrest Executive Dr, Suite 204
Creve Coeur, MO 63141-5010
Phone: (314) 343-6721
Email: support@solutionsmodeltechnology.com